Volt Broadband is a New Zealand-based internet service provider offering a range of high-speed broadband plans tailored to meet diverse connectivity needs. Our services are designed to ensure uninterrupted internet access, even in challenging conditions, by integrating satellite backup options. Kacific New Zealand supports Volt Broadband as their technical partner.

Volt Broadband offers fibre speeds up to 950 Mbps, catering to both residential and business requirements.

Select plans include satellite backup with speeds up to 60 Mbps to ensure continuous internet access during fibre outages.

All plans are contract-free, with clear monthly fees and upfront equipment and installation costs, eliminating hidden charges.

Plans come with the necessary equipment, including Wi-Fi routers, dual WAN modems, and satellite kits, ensuring a seamless setup

Satellite backup is a failover connectivity solution that ensures uninterrupted internet access in case of fibre or terrestrial network outages. When the primary connection fails, the system automatically switches to a satellite link to maintain business continuity.

The satellite backup activates automatically when the primary internet connection experiences a failure or significant performance degradation. The transition is seamless to prevent service disruptions.

Kacific’s satellite coverage extends across all of New Zealand, including both the North and South Islands, as well as remote and rural areas where fibre or mobile networks may be unreliable. This ensures seamless backup connectivity for businesses and homes nationwide.

Fibre Resilience Pro (Business) includes
priority restoration, which means that if your fibre connection experiences an
interruption, your service will be restored faster than standard connections.
Our network team will prioritize your fault over residential or standard
business plans, ensuring minimal downtime and a quicker resolution.

Here’s what to expect when you report a fault:

Acknowledgement: You’ll receive confirmation that your fault report was received within 30 minutes.

Estimated Fix Time: We’ll notify you of the expected restoration time within 4 hours.

Resolution Time:

If you report a fault between 12 AM and 12 PM, it will be fixed by 7 PM the same day.

If you report a fault between 12 PM and 12 AM, it will be fixed by midday the next day.

Final Confirmation: You’ll receive a notification within 4 hours once the issue is resolved.